Privacy policy

1. GENERAL

We understand that your trust in us is the most important asset of La Fédération des Restos du Cœur de Belgique [Federation of Soup Kitchens of Belgium] (abbreviated as RESTOS DU CŒUR). Your privacy is consequently of essential importance to us. This Policy applies in particular to (i) our website https://www.restosducoeur.be (hereinafter referred to as the "Website") and (ii) all existing relationships between the association and its donors, prospects and partners.

This Policy contains inter alia information about the personal data that the Fédération des Restos du Cœur de Belgique collects, as well as the manner in which it processes such personal data.

To this end, we process your data in a manner that complies with the provisions of European Regulation (EU) 2016/679 of 27 April 2016 (hereinafter referred to as the General Data Protection Regulation, which came into force on 25 May 2018 - “GDPR"), as well as the Belgian Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

By using our site or by communicating your Data to us for information requests, commercial offers, directly or from our partners, you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, you explicitly agree not to benefit from all the services and other advantages offered by the RESTOS DU CŒUR.

2. PARTICULARS OF THE DATA CONTROLLER

 The La Fédération des RESTOS DU COEUR, having its registered office at 5 Rue du Tronquoy in 5320 Fernelmont (Belgium) and registered with the Crossroads Bank for Enterprises (central business register) under number (BE) 0443.600.596, is responsible for processing the personal data that you provide to us directly via our RESTOS DU CŒUR.BE website and via the platforms and other IT tools made available to you by RESTOS DU CŒUR.BE, directly when you contact RESTOS DU CŒUR.BE or indirectly via a request for an offer from a partner.

3. WHAT DATA DO WE COLLECT, FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS?

This concerns data that you communicate to us:

• Through the contact form on the RESTOS DU CŒUR website;
• Via the newsletter on the RESTOS DU CŒUR website;
• Via online donations;
• Via the virtual food collection;
• Via the fundraiser organised on social networks;
• Via the partnership form;
• More generally, when using our Services;
• Through cookies placed by us or, more generally, by third party services.

3.1 Contact form

Through the contact form, we collect the following Identification Data:

• Surname and forename;
• E-mail address and telephone number;
• Postal address;
• Any Personal Data that you communicate to us via the "Message" tab.

The purpose of this form is to enable you to send questions about our services. We will use the Data from this form only in connection with your request and for the time necessary to provide the appropriate answers.

The legal basis for this processing is our legitimate interest.

3.2 “Stay informed" Newsletter

You can stay abreast of subjects that interest you through the Newsletter.

To this end, we collect the following Identification Data:

-          Surname and forename;

-          E-mail address

The legal basis for this processing is consent. You have the right to withdraw your consent at any time by clicking on the "unsubscribe" button in the newsletter.

3.3 Online donation

You can make a one-off or recurring donation directly on our website.

To this end, we may collect the following identification data:

• E-mail address;
• Form of address;
• Surname and forename;
• Means of payment;
• Bank card number;
• PayPal account information;
• Amount paid;
• National register number;
• NRN bis;
• Company number;
• Any personal data you may provide via the "Free communication" tab.

You can also make your donation via a Direct Debit Form.

To this end, we may collect the following identification data:

• Name of debtor;
• Form of address;
• Postal address;
• Telephone number;
• E-mail address;
• IBAN;
• BIC;
• Amount to be debited;
• Date and place;
• National register number;
• NRN bis;
• Company number;
• Signature of debtor.

The legal basis for this processing is the contract.

By way of related purpose, we also use these Data to draw up certificates and letters so as to follow up the collection of your donations.

The legal basis for this processing is the contract.

The Federation of the Restos du Cœur of Belgium, as an organisation responsible for providing information to the Federal Public Service Finance (FPS Finances), has the right to request and use the national number of donors for the purpose of issuing tax certificates for annual donations of at least €40 (Art. 323/3, §4 Income Tax Code 92). As of 1 January 2024 (via the Various Tax Provisions Act of 28 December 2023), this is no longer just a right but an obligation because, we can henceforth no longer issue certificates to donors (natural person) who do not have a national number or a BIS number (number assigned to natural persons who do not have a Belgian National Register Number), nor can we transmit the data relating to their donation to the FPS Finance.

3.4 Virtual food collection

You can use our website to donate foodstuffs.

To this end, we may collect the following identification data:

• Form of address;
• Surname and forename;
• E-mail address;
• Postal address;
• Means of payment;
• Bank card number;
• Amount paid;
• PayPal account information;
• Any personal data you may provide via the "Free communication" tab.

The legal basis for this processing is the contract.

By way of related purpose, we also use these Data to draw up certificates and letters so as to follow up the collection of your donations.

The legal basis for this processing is the contract, as well as our legitimate interest (accounting management) and the legal obligation in tax matters.

3.5 Fundraising via the social media

You can organise a fundraising event for RESTOS DU CŒUR on Facebook directly from our website.

To that end, we may need to collect the following personal data:

• Surname and forename;
• E-mail address
• Authentication;
• Profile photo;
• Identifiers on the social media and information sent to us via your Facebook account;

The legal basis for this processing is the contract.

3.6 Partnership form

You can contact us to set up a collection project together for the RESTOS DU CŒUR.

To that end, we may need to collect the following personal data:

• Surname and forename;
• E-mail address;
• Telephone number;
• Company name;
• Free message dedicated to the project to be submitted.

The legal basis for this processing is the contract.

3.7 When using our Services

More generally, when using our Services, we may collect other Personal Data. Whether optional or compulsory, this information will be used expressly for the purposes of providing our products and services.

The legal basis for this processing is the contract, as well as our legitimate interest (accounting management) and the legal obligation in tax matters.

3.8 Cookie management

This website uses cookies.

A cookie is a small file distributed with the pages of a website and stored by the browser on the hard disk of your computer, tablet or telephone. The information it contains can be sent back to the website's servers during a subsequent visit, enabling the author of the website to track the user's activity.

It should be noted that the term "cookies" also covers other technical tracking processes, such as "scripts" in general. A script is a piece of programming code used to make a website function interactively. Finally, "web beacons" “pixel tags” or "social media cookies" are also cookies.

Cookies are also used to personalise content and offer features that are necessary for a website to function properly, such as checking a shopping basket or remembering a language choice. Some Cookies may be placed or controlled by third parties (partners or subcontractors) for marketing targeting purposes.

3.8.1. Technical cookies ("Necessary" or "Preferred")

We use certain cookies to remember your settings and preferences, such as the language you have chosen. These cookies are essential for the website to function properly and cannot be deactivated without affecting said proper functioning. This type of cookie or similar technology does not allow us to collect Data that could identify you.

3.8.2. Audience measurement cookies

We avail ourselves of such cookies to analyse and improve the performance of the website. We use tools which collect, for example, your IP address when you connect, the date and time you access the Site, the pages consulted, and the type of browser, platform and/or operating system used.

The legal basis for this processing is your consent.

3.8.3. Marketing cookies

Marketing cookies are used to track visitors to the Site. The aim is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to third-party publishers and advertisers.

The legal basis for this processing is your consent.

3.8.4. Consent

You can change or withdraw your consent at any time by exercising your preferences HEREUNDER

3.8.5. List of cookies used on this site :

When you give your consent to all cookies, the following cookies may be set:

4. HOW LONG DO WE KEEP YOUR DATA?

 We keep your Data only as long as necessary for the purposes for which they were collected and in compliance with current legislation.

5. TO WHOM MAY YOUR DATA BE COMMUNICATED?

Your Data may be communicated to our partners with whom we have a contractual relationship. We do however communicate only such data as necessary for the execution of their missions.

As part of the performance of our services, in particular for marketing purposes, and on the basis of our legitimate interest, we may subcontract some of our tasks in whole or in part to technical subcontractors who are bound to us by contracts.

The RESTOS DU CŒUR require their subcontractors to comply with data protection legislation and to provide sufficient guarantees regarding the implementation of appropriate technical and organisational measures so that the processing meets the requirements of applicable data protection legislation and guarantees the protection of your rights.

The RESTOS DU CŒUR will not sell or otherwise disclose the Data we collect about you to third parties without your prior consent. If necessary for the purposes of providing our Services, however, the RESTOS DU CŒUR will explicitly seek your consent to pass on your Data.

The foregoing notwithstanding, the RESTOS DU CŒUR may disclose your Data to the competent authorities (i) when we are required to do so by law or as part of legal proceedings and (ii) to defend and guarantee its rights.

6. WHAT ARE YOUR RIGHTS?

• Right of access: you have the right to consult your Data free of charge at any time,
• Right of rectification: you have the right to demand that incorrect Data be corrected and that Data that are inappropriate or no longer necessary be removed. Please note that you are required at all times to check the accuracy of the Data that you communicate to us.
• Right to erasure: if you no longer wish your Data to be processed and you are eligible to request the right to erasure, we will delete your Data from our database.
• Right to portability: insofar as is necessary, you will also have the right to port your Data under the conditions laid down by the applicable Data protection legislation.
• Right to object: you have the right to object to any use of your Data for canvassing purposes.
• Right to limit processing: lastly, you have the right to require RESTO DU COEUR to limit the processing of your Data, in accordance with the applicable legislation on Data protection.

7. HOW TO ASSERT YOUR RIGHTS

You can assert your rights by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or a letter to the registered office of La Fédération des Restos du Coeur.

Rue du Tronquoy, 5
5380 Fernelmont
Belgium

You can also contact our Data Protection Officer (DPO) by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post at

GDPR Agency
Chemin du Cyclotron, 6
1348 Louvain-la-Neuve
Belgium

8. WHAT HAPPENS IN THE EVENT OF A DISPUTE?

If you believe that we have failed to meet one of our legal and/or contractual obligations, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will do our utmost to attend to your issue as soon as possible.

All claims, complaints or grievances should be addressed to the address of the registered office of la Fédération des Restos du Coeur.

If you are not satisfied with our response, you have the right to lodge a complaint with the Supervisory Authority.

The Belgian supervisory authority is

DATA PROTECTION AUTHORITY
Rue de la Presse 35
1000 Brussels
Mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

9. LINKS TO OTHER WEBSITES AND SERVICES

Our websites may contain links to third-party websites, and some of our services give you access to third-party services.

We have no control over the way in which third party websites and services process your personal information. We do not verify and are not responsible for third-party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services you access from our websites or services.

10. SECURITY

We have developed appropriate technical and organisational security rules to prevent the destruction, loss, falsification, modification, unauthorised access, and accidental disclosure to third parties as well as any other unauthorised processing of Data.

The RESTOS DU CŒUR store all personal Data collected on their internal server and on the servers of our partners with whom we have contractual links.

11. LIMITATION OF LIABILITY CLAUSE

The liability of the RESTOS DU CŒUR shall be limited to direct damage, to the exclusion of any indirect damage. The RESTOS DU CŒUR may at no time be held liable for damages deemed to be indirect such as, but not limited to, loss of Data, financial or commercial loss, loss of earnings, increase in overheads, disruption of planning.

Furthermore, the RESTOS DU CŒUR cannot be held liable for any damage resulting from the unlawful handling of the Data by third parties (theft of Data, viruses, phishing or other computer offences).

We would also like to point out that the links to the Website may contain hypertext links and other references to other websites that we do not manage or have control over and to which these provisions do not apply. We are not responsible for the content of these websites or the offers, products and services they provide. We therefore recommend that you read carefully the privacy protection rules of each website you visit, which may differ from these rules.

12. APPLICABLE LAW AND COMPETENT JURISDICTION

These provisions shall be governed by, interpreted and enforced in accordance with Belgian law, which shall be the sole applicable law in the event of a dispute.

Any dispute which cannot be settled amicably within one month as of the date of its occurrence, a period which incidentally may be extended by mutual agreement, may be referred by the first party to take action to the French-language Courts and Tribunals of the judicial district of Namur, which shall have sole jurisdiction.

13. EFFECTIVE DATE

This policy was created and entered into force on 16.06.2023. 

14. UPDATING OF THE POLICY

The La Fédération des RESTOS DU COEUR reserves the right to update this Policy by posting a new version on the website. It is therefore particularly recommended that you consult regularly the website and the relevant page on which the Charter is posted so as to keep abreast of any changes.
We reserve the right to change, modify, add or delete parts of this policy at our sole discretion at any time.

The latest version will always be available via this link.